Privacy Policy

    Last updated: 2025-10-12

    Elevate Quick, LLC ("Elevate Quick", "we", "us", or "our") values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and secure personal data, including information processed by our AI Voice Agents and automation systems (collectively, the "Services").

    Company: Elevate Quick, LLC • Address: PO Box 470182, Broadview Heights, OH 44147, United States.

    1. Information We Collect

    We collect information from you, your customers, and automated systems in several ways:

    • Information you provide: name, company, email, phone, billing information, call scripts, and call-handling preferences.
    • Voice and call data: audio recordings, transcripts, caller IDs, and call metadata generated through our AI Voice Agent systems, stored for limited durations.
    • Automatically collected data: IP address, device information, browser type, referral pages, and analytics from website and platform interactions.
    • Third-party data: CRM integrations, analytics, payment processors, and marketing partners, consistent with this Policy and applicable law.

    2. How We Use Information

    We use information to:

    • Provide, operate, and improve our AI Voice Agent and automation services.
    • Train and optimize our AI models using anonymized or aggregated interaction data, with appropriate safeguards.
    • Support, troubleshoot, and customize your business experience.
    • Process transactions securely and prevent fraud.
    • Ensure compliance with applicable telecommunication and privacy laws, including the TCPA and state-specific regulations.
    • Communicate about features, updates, offers, and compliance changes.

    3. Legal Bases (EEA/UK)

    If you are located in the EEA or UK, we process personal data based on legitimate interest, contract necessity, legal obligations, or consent where required.

    4. Sharing of Information

    • Service providers: trusted vendors handling hosting, analytics, and payment processing under strict data protection terms.
    • Integrations: systems you connect (e.g., CRMs, scheduling, SMS gateways).
    • Compliance & legal obligations: to respond to lawful requests or protect rights and safety.
    • All the above categories exclude text messaging originator opt-in data and consent: this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

    5. Call Recording and Retention

    Certain Services record or transcribe calls for quality, analytics, and troubleshooting purposes. Unless otherwise specified, recordings are retained for up to 90 days and then securely deleted. Clients are responsible for obtaining consent from their callers where required by federal or state law (e.g., two-party consent states such as California, Illinois, or Pennsylvania).

    6. Security

    We implement encryption, access controls, and secure cloud infrastructure to protect personal data. While no system is 100% secure, we continually assess risks and improve our safeguards.

    7. U.S. State Privacy Rights

    Residents of states including California, Colorado, Virginia, Connecticut, Utah, Texas, Oregon, and others may have rights to access, delete, correct, or opt out of certain processing. We do not sell personal information. To exercise your rights, contact us at support@elevatequick.com.

    8. Telecommunication and TCPA Compliance

    Clients using Elevate Quick’s AI Voice or SMS services are responsible for complying with the Telephone Consumer Protection Act (47 U.S.C. §227), Telemarketing Sales Rule (16 C.F.R. Part 310), and any applicable “Do Not Call” or consent requirements. Elevate Quick acts solely as a service provider executing authorized communications on behalf of its clients.

    9. Data Retention

    We retain information for as long as needed to provide Services and comply with legal obligations. Retention periods vary depending on data type and business purpose.

    10. AI Transparency

    Some interactions with our Services involve communication with AI-powered systems. Where legally required, we or our clients may disclose that users are interacting with AI. We do not use AI outputs for decision-making that produces legal or significant effects without human review.

    11. Changes to This Policy

    We may update this Privacy Policy periodically. Updates will be effective when posted here with the revised date above. For material changes, we may notify you directly by email or through your account.

    12. Contact Us

    • Email: support@elevatequick.com
    • Phone: 877-766-1577
    • Mailing Address: Elevate Quick, LLC, PO Box 470182, Broadview Heights, OH 44147, United States